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FAQ

Q 1. How long will my order take to arrive?
Q 2. What method of shipping is used?
Q 3. Where are the orders shipped from?
Q 4. Information on shipping fees.
Q 5. Will I receive notification that my order has shipped?
Q 6. What is registered mail?
Q 7. Is there a faster way to get some Hyperglides? I need them soon!
Q 8. I notice some feet look like they're missing adhesive; please help..
Q 9. There is something wrong with the order I've received; please help.
Q 10. I've made a mistake in the order, what should I do?
Q 11. Free Shipping unavailable to my country.

For pre-sales queries please contact sales (at) hyperglide (dot) net
For after-sales queries please contact paypal (at) hyperglide (dot) net and include your transaction ID



Q1. How long will my order take to arrive?

Orders will be posted within 3 days of receipt.

Minimum delivery estimates to major city addresses are as follows,
to North America - min. 20 working days
to Europe - min 15 working days
to Asia - min. 12 working days
to South America - min. 20 working days
to Australia & New Zealand - min. 12 working days
Addresses outside major cities will take longer.

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Q2. What method of shipping is used?

(i) All orders are shipped via standard airmail through Singapore Post. There is no tracking available for standard airmail

(ii) Orders above 3 packets will be registered mail; a signature is required on delivery.
Registered mail takes 2-3 days longer the standard airmail because of the extra processing needed by the postal services.

(iii) All orders to a single address must be shipped in one package. top

Q3. Where are the orders shipped from?

All orders ship from Singapore.

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Q4. Information on shipping fees.

(i) to USA.1-2 packets ship for $1.65, 3-6 packets ship for $5.30, 7-12 packets ship for $8.50

(ii) to Worldwide. 1-2 packets ship for €1.25, 3-6 packets ship for €4.00, 7-12 packets ship for €6.50

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Q5. Will I receive notification that my order has shipped?

An email notification will be sent to your paypal email account when order has shipped.
Please whitelist paypal at hyperglide dot net or check your junk mail folder.

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Q6. What is registered mail?

All orders are shipped via standard airmail through Singapore Post.
There is no tracking available for standard airmail
Orders above 3 packets will be registered mail; a signature is required on delivery.
Registered mail takes 2-3 days longer the standard airmail because of the extra processing needed by the postal services.

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Q7. Is there a faster way to get some Hyperglides? I need them soon!

We always recommend gamers to purchase Hyperglides from their local retailer. Our retailers are all able to provide faster turn-arounds.
For North America please visit AMAZON.com
For Europe please visit ESPORTSTORE.com
For Japan please visit ZEECREAR.com

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Q8. I notice some feet in my packet look like they're missing adhesive; please help.

We print our logo in black on the white adhesive liner. We do this as a sign of quality. Most pieces will have a partial print of our logo on the liner. In some instances a piece of Hyperglide mouse feet might not have this printing and therefore look like there is no adhesive liner. This is normal.

With our manufacturing process and high quality control, we can guarantee that each Hyperglide mouse feet will have adhesive and a liner.

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Q9. There is something wrong with the order I've received; please help.

Should there be any mistake in the order you've received please contact us at paypal at hyperglide dot net using your paypal email account and have your subject include the transaction ID & problem.

Kindly whitelist our email address so that you can receive our reply.

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Q10. I've made a mistake in the order, what should I do?

Whether it may be purchasing the wrong item or using the wrong address in Paypal, please quickly cancel the order via paypal. We are unable to refund once the order has shipped.

Following Paypal's policy, we are only able to ship to the address that is tied to your paypal account.

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Q 11. Free Shipping offer is not available to certain countries.

Our free shipping offer extends to most countries. Unfortunately, for certain countries our standard air method is inadequate and long delays and lost mail occur. For these countries, alternate shipping is needed. We charge a reasonable flat shipping free for these countries, no matter how many packets ordered (USD 4.50). Standard shipping times remain.
Some examples are : Africa, India, China, Brazil, Turkey

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